Frequently Asked Questions
What is SERUM and what does SERUM do?
- SERUM is a platform and a social enterprise that empowers underserved communities through impact-driven products through Buy&Impact model, where each purchase comes with a clear and transparent impact.
- Other than providing an online platform, we aim to upskill the underserved communities to be online entrepreneurs and provide economic impact to them.
- In addition, SERUM runs non-profit initiatives to provide hygiene supplies such as reusable face masks, sanitiseres and reusable menstrual pads for communities in need. SInce April 2020, SERUM has reached out to more than 22,000 beneficiaries across Malaysia.
What is the vision and mission of SERUM?
- Vision: Platform to empower underserved communities through impact-driven products.
- Building impact-driven E-Commerce platform that utilises Buy & Impact model.
- Enabling collective impact among communities via educational programs.
- Provide crucial supplies to empower and connect wiht underserved communities.
Do all the funds go back 100% to those who need it?
- Yes for the community fundraised hygiene sets to provide to communities in need.
- No for Buy&Impact products with averagely 20% profit margin for the business.
Or if there's a commisson scheme in there?
- Do not have at the moment and is open for discussion.
What inspires SERUM to start this initiative (i.e. to provide the healthcare supplies to the underserved communities)?
- The founder and co-founders realised that there was lack of access to medical supplies due to financial (hiked-up price) and logistical barriers (due to Movement Control Order 1.0 in year 2020) for both the customers and underserved communities in need.
Who are those beneficiaries? we know refugees, B40 single mothers, are there any specific names or groups or NGOs that they are under?
- Fundraising from Home: The beneficiaries are from NGOs like TANMA Federation, Rohingya Women Development Network, PIKOS, Tender Hearts, Lady Ayaz, Kechara Soup Kitchen, Taylor's Community.
- Buy&Impact: The artisans communities like Lady Ayaz, Rohingya Women Development Network, TANMA Federation & B40 single mothers, and local bakers.
Does SERUM offers paid internships opportunities?
- SERUM provides volunteering experiences only at the moment. We do not provide paid internship.
What are the criteria to be a SERUM collaborator?
- Impact driven organisation that aim to collaborate to expand the impact of Buy & impact or provide supplies to the vulnerable communities in Malaysia.
- Open to support marginalised communities like the refugees communities in Malaysia.
- NGO that are directly in communication with the beneficiaries and is able to commit to SERUM impact reporting.
- Open to NGOs nationwide (Peninsular and East Malaysia).
Does SERUM do anything more than providing job opportunities or giving hygiene kits to the underserved community?
- Customise gifting, corporate orders and supplies to NGOs.
How do we define an underserved community?
- On the first layer, we identiy if they are from B40 communities and we work closely with NGOs to ensure we are impacting those who are truly in need. In addition, we also further identify the specific communities they are from (e.g. refugees, urban poor, rural poor, single mother etc.)
For the fundraisers, can they be aged 18 year old and above?
- Yes, of course. There is no age limit to support as long as they are interested in the cause we serve.